Crikya's Privacy Policy — your data is safe with us

Crikya treats the protection of your personal data as its highest priority. On this page, we are fully transparent about what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026 SSL secured Available in Bengali

Your data is never sold
Not shared with third parties

Content
1. Introduction & Scope 2. Data Collection 3. Purpose of Data Use 4. Cookie Policy 5. Data Sharing Policy 6. Data Retention & Deletion 7. Security Measures 8. Children's Privacy 9. Policy Changes
Your rights Data Summary Frequently Asked Questions

Introduction & Scope

Welcome to crikya. This Privacy Policy explains what information we collect when you use the crikya website and mobile application, how that information is used, and the steps we take to protect your privacy.

Important: By using any crikya service, you agree to this Privacy Policy. If you have any objections, please refrain from using our services.

This policy applies to the main crikya website (crikya.pro), mobile app, live chat, and all other contact channels. It applies whenever you open an account, make a deposit, place a bet, or reach out to support. crikya complies with international data protection standards and is committed to keeping your information secure at all times.

We believe transparency is the foundation of trust. That is why this policy is written in plain English, so you can clearly understand what crikya does — and does not do — with your data.

What Information Is Collected

Crikya collects two types of data — what you provide directly, and what is automatically recorded while you browse or use our services.

Directly Provided Information

  • Identity Information: Your full name, date of birth, National ID or passport number.
  • Contact Information: Mobile number, email address, residential address.
  • Financial Information: bKash/Nagad/Rocket number, bank account details (for withdrawals only).
  • KYC documents: Scanned copy of national ID, utility bill, or bank statement.
  • Support Contact: Messages and attachments you send via live chat or email.

Automatically Collected Information

  • Device Information: Device type, operating system, and browser version.
  • Network Information: IP address, Internet Service Provider.
  • Usage Data: Pages visited, time spent, and links clicked.
  • Transaction Data: Deposit and withdrawal history, betting records, and gaming session data.
  • Cookies & Tracking: Session cookies, preference cookies (see Section 4 for details).

Our Commitment: crikya never stores your password, and your card number or CVV is never held directly on our servers.

Purpose of Data Use

Crikya uses your data only for specific, legitimate purposes. We never collect unnecessary information or use collected data for any other purpose.

  • Account management: To verify registration and login, and to keep your account secure.
  • KYC verification: To verify your age and identity — a legal requirement.
  • Payment Processing: To ensure accurate processing of deposits and withdrawals.
  • Customer Support: To address your questions, complaints, or issues.
  • Security & Fraud Prevention: To detect and prevent suspicious activity.
  • Service Improvement: To analyze and improve the overall platform experience.
  • Marketing Communications: To send you offers and promotions, with your consent.
  • Legal obligation: To meet regulatory compliance requirements.

You can unsubscribe from marketing emails at any time. However, account and security-related communications cannot be stopped, as they are essential for your protection.

Cookie Policy

Cookies and similar tracking technologies are used on the crikya website and app. Cookies are small text files stored in your browser or on your device.

Cookie Types & Usage

  • Essential cookies: Maintaining login sessions and security tokens — the site cannot function without these.
  • Preference Cookies: To remember your language, timezone, and interface preferences.
  • Analytics Cookies: To identify which pages get the most traffic and where issues may occur.
  • Functional Cookies: For faster loading and to remember your previous game preferences.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent certain site features from working.

Data Sharing Policy

Crikya never sells your personal data. Information is shared with third parties only in the following limited circumstances:

  • Payment Provider: bKash, Nagad, Rocket — only the details required to complete transactions.
  • KYC verification partners: Licensed verification services used to confirm identity.
  • Legal authorities: Only upon written order from a court or regulatory authority — not otherwise.
  • Fraud Prevention: Limited data shared with industry-recognized fraud detection service providers.

All third-party partners operate under strict confidentiality agreements and are not permitted to use your data for any other purpose. crikya regularly reviews the data protection practices of its partners.

Data Retention & Deletion

Crikya does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Retention Duration

  • Account information: For the duration of the active account + 5 years after closure (as required by law).
  • Transaction Records: Minimum 5 years (as required by financial regulations).
  • KYC documents: Minimum 5 years after account closure.
  • Support Contact: Up to 2 years (longer in the event of litigation or disputes).
  • Cookie Information: Session cookies — deleted when the browser is closed; persistent cookies — up to 1 year.

When an account is closed, any data that does not need to be retained for legal purposes is securely deleted. To request deletion of your data, contact crikya support.

Security Measures

Crikya follows the highest industry security standards to protect your data. Our security infrastructure is multi-layered and continuously updated.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Firewall & DDoS Protection: Server-level attack prevention.
  • Automated Threat Detection: Immediate blocking of suspicious logins or activity.
  • Regular Security Audits: Periodic audits conducted by third-party security experts.
  • Data Backup: Encrypted backups are stored on secure servers.

If suspicious activity is detected on your account, crikya will notify you immediately and, if necessary, secure your account.

Children's Privacy

Crikya's services are intended exclusively for adults (18+). We do not knowingly collect data from anyone under 18 years of age.

If a minor accidentally creates an account and we become aware of it, the account will be immediately closed and all associated data deleted. If a parent or guardian suspects their child is using crikya, please contact our support team without delay.

crikya is committed to responsible gaming. To protect minors, our Responsible Gaming page for full details.

Policy Changes

Crikya may update this Privacy Policy as needed. Depending on the nature and significance of the changes, we will notify you through appropriate channels.

  • Minor Changes: The "Last Updated" date at the top of the page will be revised accordingly.
  • Minor Changes: A notice banner is displayed on the platform.
  • Major Changes: Advance notification is sent to your registered email address (30 days before changes take effect).

Continued use of crikya after any changes are made will be taken as your acceptance of the updated policy. If you have concerns, please contact crikya support or request that your account be closed.

Data Collection & Usage Summary

Data Type Reason for Collection Retention Period Third Party?
Name & Identity Account verification & KYC 5 years KYC Partners Only
Mobile Number Contact & OTP Verification While the account is active No
Email Address Account & notifications While the account is active No
Payment Information Deposits & Withdrawals 5 years Payment Gateway
IP address Security & Fraud Prevention 6 months No
Betting History Account management 5 years No
Cookie Data Session & Preference Storage Up to 1 year No

Your data rights

Under crikya's Privacy Policy, you have the following rights regarding your personal data. Contact support to exercise any of these rights.

1
Right to Access Your Data

You can request to see all personal data crikya holds about you. We typically provide the complete information within 14 business days.

2
Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request a correction. crikya will update it as quickly as possible.

3
Right to Erasure

You may request the deletion of any data that does not need to be retained for legal obligations. Data that is no longer required is automatically deleted when an account is closed.

4
Right to Data Portability

You can request your data in a structured, machine-readable format. crikya can provide your data as a CSV or PDF file.

5
Right to Object to Processing

You may object to the use of your data for marketing purposes. You can easily opt out at any time by clicking the unsubscribe link at the bottom of any marketing email.

6
Right to Withdraw Consent

You may withdraw your consent for any data processing that is based on your consent. This will not affect any processing carried out prior to the withdrawal.

Why should you trust crikya with your data?

Military-Grade Encryption

All your data is protected with 256-bit AES encryption — the same technology used by the world's leading banks. On crikya, your information remains completely unreadable to any third party.

Your data is never sold

Crikya never sells your personal data to advertisers or any third party. Your data is used solely to provide services to you — nothing else.

Regular Security Audits

Independent security experts regularly audit crikya's systems. Any vulnerabilities identified are addressed immediately.

KYC-secure verification

Only licensed and trusted KYC partners are used to verify your identity. Your documents are transmitted through secure, encrypted channels.

Instant Alert System

If any unusual activity occurs on your account, crikya will immediately alert you by SMS or email. Your account is monitored at all times.

Transparent Policies in Bengali

Our Privacy Policy is written in plain, straightforward English with no complex legal jargon. What you read is exactly what we follow — no hidden terms at crikya.

Privacy FAQs

No, not at all. crikya never has access to your bKash, Nagad, or Rocket PIN or password — and has no way of obtaining it. Payment processing takes place directly within the mobile banking provider's system. crikya only receives your mobile number and transaction confirmation details.

crikya's servers and data storage are operated in accordance with international data protection standards. The same security standards apply regardless of where data is processed, and all data transfers use the highest level of encryption.

Partially, yes. Data that does not need to be kept for legal or regulatory purposes (such as transaction records and KYC documents) is deleted. Financial transaction records are legally required to be retained for a minimum of 5 years, after which they are also deleted.

Only with your consent. During registration, you may choose whether or not to opt into marketing communications. Even if you consent, you can turn off marketing notifications at any time through your account settings or by contacting support.

Yes. In the event of a data breach, crikya will notify the relevant regulatory authorities and affected users in a timely manner in accordance with international standards. We are committed to full transparency and consider it our responsibility to inform users promptly of any security issue.

To view, correct, or delete your data, contact crikya via live chat support or email us at [email protected]. Once your identity is verified, your request will typically be processed within 7–14 business days.

Play on crikya with your data fully protected

Crikya's robust privacy protection and security measures keep your data safe at all times. Register today and enjoy a secure gaming experience.

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